IT Support - Approach IT

IT Support & Maintenance


Easy to talk to, jargon-free engineers at your call.

IT Support

 

Our flexible IT support services are provided to businesses throughout the UK.
We are relied upon to provide a fast, responsive and helpful service to our customers, and boast an average response time to faults of under 9 minutes.

Our support services are customized for each individual customer, making sure that they get exactly what they need.

Our specialist software also predicts and defends against common faults and problems on critical infrastructure, alerting our team before a problem interrupts your work.
This software can monitor disk usage, exchange and SQL services, disk space and much more.

Unlike other IT companies, we are happy to liaise with 3rd party solution providers so that you don’t have to. We currently work with providers of credit card terminals, point of sale systems, tills and Sage on a weekly basis.

Our friendly, reliable approach, backed by our industry standard qualifications means you’re in safe hands.

 

Advice & Help

Approach don’t just react when a problem occurs, we advise on future solutions to avoid problems appearing in the first place. Our support team can recognize when things aren’t running optimally, and as part of the service, find out why.
We can then advise on how we can combat this issue, be it now, or in the future.

Our solutions often save money for our customers because the research and testing is done in house, by ourselves. Rather than sell any box to any customer, we craft our own solutions to do tasks as optimally as possible.

Our team will train you how to use your new solution to its potential too, it’s all part of the service.

We aim to take away all the worry from your IT infrastructure by being reliable, trust-worthy and planning for the future.

 

Standard Support Features

  • Ultra fast response time to faults
  • Pro-active monitoring for all critical infrastructure
  • Fixed monthly payments
  • Unlimited remote / phone support
  • Calls connect directly to engineers

Additional features, above the rest

  • Backup monitoring as standard
  • None disruptive out of hours updates
  • Out of hours support with no upfront payment
  • On site support is included in the price
  • Rapid Onsite response when needed


Servers Monitored
Computers Supported
Mailboxes Hosted
Spam Email's Blocked Daily

Get in touch for a custom quote...
Click Here